At Atergrove, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day refund and returns policy.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • It must be in the original packaging.
  • A receipt or proof of purchase is required.

Non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Some health, personal care, or hazardous items

Partial Refunds

Partial refunds may be issued for:

  • Items not in their original condition
  • Damaged or missing parts not due to our error
  • Items returned after 30 days of delivery

Refunds

Once your return is received and inspected:

  • We will email you to confirm receipt and approval/rejection of your refund.
  • If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Late or missing refunds:

  • Check your bank account first.
  • Then contact your credit card company — refunds may take processing time.
  • If you still haven’t received your refund, contact us at contact@atergrove.store or +1 (480) 892-7937.

Sale Items

Only regular-priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges

We replace items only if defective or damaged.

  • For exchanges, email us at contact@atergrove.store
  • Send the item to:
    2601 E Baseline Rd, Gilbert, AZ 85234, United States

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return.
  • If the gift was sent to the gift giver, the refund will be sent to them.

Shipping Returns

  • Return your product to:
    2601 E Baseline Rd, Gilbert, AZ 85234, United States
  • You are responsible for return shipping costs, which are non-refundable.
  • Consider using a trackable shipping service or shipping insurance for high-value items.

Need Help?

For any questions about refunds or returns, contact us: