At Atergrove, we strive to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and track your orders.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • You will receive a confirmation email once your order is shipped, including tracking information.

Estimated Delivery Times

Delivery times vary depending on your location:

  • United States: 3–7 business days
  • International: 7–14 business days (depending on customs and local shipping)

Please note: These are estimates; delays may occur due to shipping carrier issues, weather, or customs inspections.

Shipping Methods & Costs

  • Standard shipping is calculated at checkout.
  • Expedited shipping options may be available for faster delivery.
  • Shipping costs are non-refundable, except in cases where Atergrove made an error.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • You can use this tracking number to monitor your package’s status online.

Shipping Restrictions

  • Some products may have shipping restrictions due to size, weight, or regulatory requirements.
  • Customers are responsible for customs duties or taxes for international orders.

Lost or Damaged Items

  • If your order is lost or arrives damaged, contact us immediately at:
  • We will assist in filing claims with the shipping carrier and resolving the issue.

Need Help?

For any questions about shipping, delivery times, or tracking, contact our customer support team — we are here to help!